Terms

Terms And Conditions

About Us
This web site is owned and operated by THE DINING ROOM SHOP (LONDON) LIMITED who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Dining Room Shop
62 White Hart Lane, London SW 13 0 PZ, UK
Phone: 0044 (0) 208 878 1020
Fax: 0044 (0) 208 876 2367
Email: enquiries@thediningroomshop.co.uk
VAT no. GB 391 5491 31

Company number: 3961951

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa , American Express and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
FURNITURE
We are happy to arrange for furniture to be delivered to the UK, Europe and the rest of the world. The cost of shipping is the responsibility of the client. We will undertake to arrange the best delivery/shipping price, and will discuss the various options with our customers beforehand.

IMPORTANT It is the customers` responsibility to make sure that access is possible for delivery of furniture. Where bespoke pieces are concerned, tables can be made so that the legs can be attached on delivery once the item is inside the customer`s house.

When furniture is delivered, an adult should be present to inspect the piece and sign the delivery documents. These documents determine that the article is in satisfactory condition on receipt.

PARCELS UP TO 50 KG IN WEIGHT TO THE UK
We are using a courier company for our smaller parcels. Our prices for this service include handling charges and packing. Delivery is guaranteed by 4.0.pm. the day after despatch from us. We will require customers` telephone numbers in case the courier needs to make contact to arrange delivery.

PARCELS TO EUROPE AND REST OF THE WORLD WILL BE INDIVIDUALLY COSTED

Delivery Schedule
We will normally send your order to you in up to 28 days . Apart from bespoke items, everything is delivered from stock in our London shop. Where, for reasons beyond our control, non antique items being re-ordered for stock have not been delivered on time, we will get in touch with you directly by telephone or e mail.

While we make every effort to deliver your orders on time, please understand that no delivery service is infallible and estimated delivery dates are not guaranteed.

We use a reputable delivery company. If you have any problems with the delivery of your order, please let us know.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We are happy to deliver outside the UK. Delivery costs are available on application. Duties and levies payable at any foreign port as a result of goods sent from The Dining Room Shop, are the responsibility of the customer. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is charged. All other orders to non EEC countries are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
Statutary rights not affected

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on ...
Telephone: 00 44 (0) 208 878 1020
Fax: 00 44 (0) 208 876 2367
E Mail: enquiries@thediningroomshop.co.uk
or write to
The Dining Room Shop,
62 White Hart Lane,
London SW 13 0PZ

Privacy Policy
THE DINING ROOM SHOP DOES NOT disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.